Certain errors prevent SmartLink from performing its analysis or some part of its expected behavior, such as retrieving log entries. Each of these conditions generates a Warning alert, and more than one alert can be generated during a single run of SmartLink.
Table: Fatal alert messages describes the fatal alert messages and conditions.
Table: Fatal alert messages
|
Message |
Condition |
Solution |
|---|---|---|
|
SmartLink is unable to contact the Continuous Management Service (CMS). The server may be down or a network issue may be preventing SmartLink from contacting the CMS. No CPS Backup data validation is possible. |
SmartLink is unable to connect to the CMS. |
Check network connectivity and that the CMS is running. |
|
SmartLink has failed to authenticate to the Continuous Management Service <CMSservername>. No CPS Backup data validation is possible. Check the user name and password provided to SmartLink. |
SmartLink cannot authenticate to the CMS. |
Verify credentials to CMS. See Understanding the credentials for using Backup Exec SmartLink. |
|
SmartLink is unable to contact the Continuous Management Service (CMS) |
General failure CMS errors. This alert is a catch-all for non-network and non-credentials based errors. |
Attempt to restart the services, and if not successful, contact Symantec Technical Support. |
|
CPS Backup Job <Cpsjobname> – SmartLink has failed to authenticate to the JCD Server <JCDservername>. The Job and Pair Logs are Unavailable. |
Failure to authenticate to a JCD indicates that SmartLink is unable to acquire log entries. However, an alert is generated because it is a correctable configuration error. |
Verify credentials to JCD server. See Understanding the credentials for using Backup Exec SmartLink. |
|
CPS Backup Job <Cpsjobname> – SmartLink is unable to contact the JCD Server <JCDservername>. The server may be down or a network issue may be preventing SmartLink from contacting the JCD. The Job and Pair Logs are Unavailable. |
JCD is unreachable, which has the same effect as the failure to authenticate. |
Check network connectivity and that the JCD server is running properly. |
|
CPS Backup Job <Cpsjobname> – SmartLink is unable to contact the JCD server < JCDservername>. The Job and Pair Logs are Unavailable. |
General failure for non-network and non-credentials based JCD errors. |
Attempt to restart the JCD services, and if not successful, contact Symantec Technical Support. |
|
CPS Backup Job <invalidjobid> – Invalid CPS Backup Job ID. |
A specified CPS Job ID is invalid. This condition is a correctable SmartLink configuration error and thus generates a top-level Alert. |
Verify that the correct job ID has been entered. |
|
CPS Backup Job <Invalidjobname> – Invalid CPS Backup Job Name |
A specified Job name is invalid. This condition is a correctable SmartLink configuration error and thus generates a top-level Alert. |
Verify that the correct job name has been entered. |
|
CPS Backup Job <Cpsjobname> – The Continuous Management Service (CMS) and the CPS Backup JCD server do not have consistent Job State information. The actual state of Job is unknown. |
The CPS job is in an unknown state. In this case, the CMS does not have the latest information regarding a job’s run state. |
Check the connectivity between the CMS and JCD, and verify that each is running. |
|
CPS Backup Job <Cpsjobname> – Unable to get pair information. |
Unable to get Pair information. |
Check the connectivity between the CMS and JCD, and verify that each is running. |
|
CPS Backup Job <Cpsjobname> – Unable to get JCD information. |
Unable to get JCD information. |
Check the connectivity between the CMS and JCD, and verify that each is running. |
|
CPS Backup Job <Cpsjobname> – Unable to get job log details Information. |
Unable to get job log information. |
Check the connectivity between the CMS and JCD, and verify that each is running. |