Table: Snapshot and indexing issues describes snapshot and indexing issues.
Table: Snapshot and indexing issues
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Issue
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Description
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Snapshots fail to index properly
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To troubleshoot indexing of snapshots
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Click Run > Control Panel > Administrative Tools > Services.
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Verify that the Backup Exec Continuous Protection Indexing Component is running (started).
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Stop and restart the Indexing Component to start a reindexing of any snapshots that are not indexed.
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Check the logs for any erroneous entries.
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Contact Symantec Technical Support.
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Adjusting the free disk space for indexing
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The ability to search for files is accomplished by a built-in indexing service. The indexing database requires 1 GB of free disk space on the destination to search for files to restore or to display a list of recent activity. The number of files with which you work can vary widely. Without enough free disk space to handle the number of files, the search is not performed and the list of files that are found, or the list of recent activity, appears empty.
If your destination servers do not have 1 GB of free disk space, the amount of space CPS looks for can be minimized. You can adjust the amount of free disk space that CPS looks for by adding the following line to the [SERVER] section of the Autonomy\suir.cfg file in the product installation folder.
MinFreeSpaceMB=XX Where XX is the number of free megabytes that are required on the server to start the indexing service.
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Configuration issues